Industry users of arbitration services have expressed dissatisfaction in the context of smaller disputes, those in the range of $100,000 to $ 750,000.  Specifically, some arbitrators are requesting that their retainers be non-refundable, even if the case is settled before the retainer is exhausted.  If anyone has a point of view on this, please  let us know by clicking on the “Email the Editor” button on the left.